UNIGUEST NEWS

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Secure Engagement Technology Provider Acquires Leading IPTV & Interactive Hotel TV Solutions Company

Nashville-based Uniguest unites Tripleplay with ONELAN to create digital signage and IPTV powerhouse

NASHVILLE, Tenn. – Uniguest, a global cybersecurity technology specialist with a customer-centric approach in providing fully managed engagement technology solutions, announces the acquisition of UK-based Tripleplay, a market leader in the development of digital signage, IPTV, and video streaming solutions.

The Tripleplay acquisition complements the June 2018 addition of ONELAN, creating a global leader for IPTV, digital signage, and room booking solutions. Prior to the acquisition, Uniguest operated more than 35,000 secure kiosks and over 100,000 digital signs in more than 100 countries.

Tripleplay’s award-winning IPTV solution further advances ONELAN’s digital signage solution set to deliver live TV and video. With more than 5,000 worldwide server deployments and a global network of over 100 integration partners, Tripleplay significantly grows the customer base while expanding the Uniguest footprint across the globe into stadiums and arenas as well as banking and finance.

“With the successful acquisition and integration of the ONELAN business into our portfolio in 2018, we reviewed a number of providers who could offer complementary solutions which aligned with our core strategy to deliver digital engagement to the industries we operate in,” Uniguest CEO Jeff Hiscox said. “Tripleplay was by far the best solution in the market and fit this profile perfectly; we’re delighted to bring them under the Uniguest umbrella. By pairing Tripleplay with ONELAN, we are creating a powerhouse for the AV industry and are excited to start this journey. We believe this is a great outcome for our clients and employees and are very excited about our future together.”

Steve Rickless, Tripleplay CEO, will oversee the combined Tripleplay and ONELAN organizations with support from the Tripleplay and ONELAN executive teams. Both companies will continue to operate from their respective offices with their current team members. The ability to leverage one another’s technical skills, research, and product sets will not only accelerate company growth but will benefit clients and partners as well.

“This acquisition is a game changer for Tripleplay and will bring significant advantages to our valued customers and partners,” Rickless said. “Our market-leading solutions combined with the ONELAN product set will be one of the most powerful combinations available in today’s market, and the partnership will allow us to deliver innovation and enhanced service. Backed by the strength of Uniguest, our ability to deliver our aggressive strategic vision for our business is enhanced, benefiting our customers around the world.”

 

About Uniguest:

Uniguest is a global leader in providing highly secure, fully managed engagement technology solutions to the hospitality, senior living, specialty retail, education, and corporate sectors. The Uniguest central content manager provides the horizontal platform to enable the vertical components required in its core markets. Uniguest is highly focused on creating deep client relationships as evidenced by its most recent NPS score of 77. Uniguest provides turnkey technology solutions that include hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support. www.uniguest.com

About Tripleplay

Tripleplay is a market leader in the development and delivery of IPTV, digital signage, and video streaming solutions. With over 5,000 server deployments worldwide and a global network of over 100 integration partners, Tripleplay is a genuine global business.

Tripleplay has vast experience in the sports and arena industry, banking and finance, hospitality and accommodation, as well as clients in several other industries. Its solutions include a full digital signage CMS, IPTV headend, mobile and desktop streaming and VOD apps, and an interactive portal solution for accommodation TV delivery.

Tripleplay is headquartered in the UK, with regional headquarters in Florida, Spain, Singapore, and the UAE with teams across the globe in strategic locations.  www.tripleplay.tv

Uniguest Fuels Rapid Growth With Hospitality Operations Veteran Hire

NASHVILLE, Tenn.July 17, 2019 /PRNewswire/ — Uniguest, a leading global technology and managed services provider, announces the addition of Kevin Reiners as the vice president of operations. Reiners is a high energy, fiscally conscious, and goal-driven business executive that approaches each new business challenge with an intrinsic skill for innovation and is highly focused on partnering with clients for successful deployments and ongoing support. With more than 20 years of experience, Reiners knows how to leverage technology to drive results for leading organizations in hospitality and healthcare industries – including CIO-level experience with Gaylord Entertainment and Marriott International / Gaylord Hotels.

During the Marriott acquisition of Gaylord Hotels, Reiners served as a key executive technology leader, ensuring seamless implementation and successful migration on all guest-facing operations that led to zero guest-facing impact. As the Gaylord Hotels technology leader within Marriott Americas, Reiners successfully drove new and increased revenue through new technology offerings, guest engagement, and superior customer service.

“Originally a customer of Uniguest at Gaylord Entertainment and Marriott International, I was very familiar with the product lines offered by Uniguest, or so I thought,” Reiners said. “After leaving Marriott, I was hired as a consultant to evaluate the operations and technology offerings at Uniguest and quickly realized that Uniguest is much more than I remembered – from the top down it is an expanding company with new innovative technology offerings. I was excited with the direction and the opportunity, not to mention the daily innovation that was happening across the product portfolio and how Uniguest views customer service. With an NPS score north of +75, I knew this was the right home for me. Uniguest is the partner I was looking for as a hospitality executive and they understand how to drive guest engagement.”

Uniguest manages and supports more than 35,000 public-facing devices and 100,000 digital signs across 100 countries, serving the hospitality, community living, retail business, education, and corporate industries. Its innovative suite of fully managed and supported solutions includes interactive kiosks, digital signage, fitness technology, meeting space technology, purposed tablets, business centers, mobile printing, and personalized printing. Uniguest is based in Nashville with offices in Reading, U.K.Oakmont, Pa.; and Portsmouth, N.H.

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Leading secure public space technology provider acquires Touchtown

Uniguest enhances footprint in senior living space to offer next generation technology solutions

 

NASHVILLE, Tenn. – Nashville-based Uniguest, a cybersecurity specialist in public space technology, has acquired Touchtown, the leading senior living community engagement technology provider based outside of Pittsburgh.

The acquisition of Touchtown is a natural fit for the customer-centric secure technology leader as Uniguest already has a presence in many senior living communities. The solutions Touchtown provides enhance community engagement for residents, family members, employees and prospective clients.

Touchtown solutions can be found in more than 1,200 communities while serving 250,000 seniors and 200,000 staff members. Adding the Touchtown portfolio to the Uniguest fold enhances value in both product offering and integration.

Acquiring Touchtown expands Uniguest’s value in the ability to centrally manage and distribute content to devices, places and screens. Touchtown solutions like Census Builder have helped transform the community tour, and senior living executive directors say that it gives them a competitive advantage over competing communities. Another product Touchtown offers is the Community Apps platform which connects residents, families and staff on mobile devices.

“We are seeing an increased demand for digital engagement and managed services in the senior living communities we operate in,” CEO Jeff Hiscox said. “Adding Uniguest’s solutions like fitness kiosks and secure computing via Secured Advantage 10 to what Touchtown already provides will increase the breadth of product offerings for the senior living space.”

The technology Uniguest delivers focuses on cybersecurity, managed services, and providing engagement for its clients’ customers. Solutions include secure public computing and printers, fitness kiosks, and products from previously acquired ONELAN that comprise Reserva meeting room signage and other visual engagement solutions.

“Uniguest’s technology offerings are directly in line with what members of senior living communities are looking for,” Touchtown President Ted Teele said. “With more and more baby boomers entering the senior living community space, there is an increased demand for delivering secure engagement technology to our clients.”

For the remainder of 2019, Touchtown will continue to operate as a stand-alone business with its current team members operating out of the Oakmont, Pennsylvania headquarters. Touchtown will immediately begin to sell Uniguest technology into the senior living space along with its current offerings. Culturally, the two teams are well aligned with a strong focus on customer success.

About Touchtown
Touchtown improves the quality of life through innovation and connectivity. Their technology solutions benefit the entire community by improving resident wellness and happiness, reducing staff turnover, connecting families, and increasing occupancy. With over 1,200 customers and 20 years of industry experience, Touchtown is the pinnacle of engagement technology in senior living.

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education and corporate sectors. Within its core markets, Uniguest is positioned at the center of a digital engagement trend where businesses are leveraging technology to drive customer traffic and interaction. Their suite of turnkey technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signs, tablets, remote printing and more.