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NASHVILLE, Tenn., July 17, 2019 /PRNewswire/ — Uniguest, a leading global technology and managed services provider, announces the addition of Kevin Reiners as the vice president of operations. Reiners is a high energy, fiscally conscious, and goal-driven business executive that approaches each new business challenge with an intrinsic skill for innovation and is highly focused on partnering with clients for successful deployments and ongoing support. With more than 20 years of experience, Reiners knows how to leverage technology to drive results for leading organizations in hospitality and healthcare industries – including CIO-level experience with Gaylord Entertainment and Marriott International / Gaylord Hotels.
During the Marriott acquisition of Gaylord Hotels, Reiners served as a key executive technology leader, ensuring seamless implementation and successful migration on all guest-facing operations that led to zero guest-facing impact. As the Gaylord Hotels technology leader within Marriott Americas, Reiners successfully drove new and increased revenue through new technology offerings, guest engagement, and superior customer service.
“Originally a customer of Uniguest at Gaylord Entertainment and Marriott International, I was very familiar with the product lines offered by Uniguest, or so I thought,” Reiners said. “After leaving Marriott, I was hired as a consultant to evaluate the operations and technology offerings at Uniguest and quickly realized that Uniguest is much more than I remembered – from the top down it is an expanding company with new innovative technology offerings. I was excited with the direction and the opportunity, not to mention the daily innovation that was happening across the product portfolio and how Uniguest views customer service. With an NPS score north of +75, I knew this was the right home for me. Uniguest is the partner I was looking for as a hospitality executive and they understand how to drive guest engagement.”
Uniguest manages and supports more than 35,000 public-facing devices and 100,000 digital signs across 100 countries, serving the hospitality, community living, retail business, education, and corporate industries. Its innovative suite of fully managed and supported solutions includes interactive kiosks, digital signage, fitness technology, meeting space technology, purposed tablets, business centers, mobile printing, and personalized printing. Uniguest is based in Nashville with offices in Reading, U.K.; Oakmont, Pa.; and Portsmouth, N.H.
When guests enter your hotel, they expect a clean and safe environment. A worry-free place to relax, recharge, and help them get ready for their day. Even in this era of multiple personal devices, market research shows that guests continue to expect  and use  public kiosks as part of their hotel experience. And when guests use a hotel kiosk, they’re expecting the same clean, safe, and worry-free experience in the digital realm. The kiosk is an extension of your business and brand. Whether they’re using a business center or a surf station or a digital concierge, they assume that they’re in a safe place.
You have staff and security in the building to protect your guests from unwanted solicitors and bad actors like pick-pockets. If a guest leaves a valuable in your public space, you have friendly staff to ensure it gets to the lost-and-found. Yet sometimes these same basic protections are forgotten when guests enter your digital public spaces.
Kiosk security prevents threats from gaining access to your guest’s private information while they use the device. It ensures a safe and clean environment for them to relax, recharge, and/or get ready for their day. And if they happen to leave some valuables behind (personal information, account credentials, etc.), the right security solution will ensure that information isn’t available to the next guest or a snooping bad actor.
Security breaches and threats come in all shapes and sizes and from multiple attack vectors. From childish pranks to inappropriate content to attempts to defraud or ransom guests, your kiosk security solution must be multi-layered and ever-adapting.
Your solution should guard against localized threats like physical key loggers tracking your guests’ key strokes or malicious software on thumb drives plugged into USB ports. It should also keep innocent and malicious users alike from administrative functions of the operating system and applications. Your solution should keep users away from inappropriate content and dangerous areas of the internet. And it should stay up to date with the latest operating system, anti-virus/anti-malware, and application updates to keep pace with ever-evolving threats. Finally, your solution should wipe clean all information left on the device after your guest is done using it. This last point is critical to providing your guests peace of mind. Would you feel safe using a kiosk littered with someone else’s information?
These protections not only keep your guests safe and protect your business from liabilities, they also help ensure your device is available for use. With more and more kiosks moving to common areas (lobbies, etc.) , a nonfunctioning kiosk open for all to see is not a good look.
Public kiosks are just that: public. An expected hospitality amenity open for all guests to use: mostly by users with innocuous intentions, but also by a minority with vandalistic or nefarious goals. So make sure you have the right security solution in place. Without a security solution or with an inferior one, your best case eventuality is a nonfunctioning kiosk and maintenance hours to fix it. Other less desirable cases involve a dissatisfied guest or an embarrassing public relations episode. For worse cases just read the news.
You work hard to ensure your entire team is aimed at delivering positive experiences for all of your guests. Make sure your public devices are doing the same.
Price Barnes, Vice President of Technology