Read the latest postings from our Uniguest team

Safe Browsing Habits


Uniguest computers are secure, block dangerous websites, and remove all user data after every session so that your information is protected during and after each use. However, there are further steps you can take to protect your personal information.
Here are a few tips to ensure your safety:

• Never provide information, click links, or download attachments in response to emails from people that you don’t know, or emails you aren’t expecting.
• Never provide passwords, credit card numbers, or banking information via email.
• If an email contains a button linking to a website, you can preview the link address to check whether it matches where you expect to be taken. Use the mouse cursor to hover over the button. Or, right-click it, copy the link address and paste it into a text pad.
• If you receive an email from your bank requesting information, access its website directly via a browser rather than using the link provided in the email. Or, give them a call using the phone number on your card.

Web browsing:
• When making a payment on a website, the link in the address bar of your web browser should always begin with “https” or have a closed lock icon. This indicates the transaction is being conducted over a secure connection.
• Be careful to check the link carefully for any typing errors or unfamiliar aspects. Sometimes, phishing websites may look identical to the authentic site, but have a slightly different link address.
• If you are concerned about a website’s authenticity, do a web search for the website, use a link from the results, and avoid clicking on advertisements.
Most importantly, stay alert and trust your instincts! Even with the availability of secure computing environments, it is still beneficial to be aware of how you are interacting within these environments, and the extent of their coverage.

Johnny Poe, UCrew
Tier III Technical Lead

What Is the Internet and How Does It Work?

Many people think of the “internet” and the “World Wide Web” as the same thing. However, the two are very different from one another, yet still related. The internet is a system of many physical devices interconnected with one another, such as cables, computers, wireless radios, specialized communications hardware boxes, and even space satellites. The sole purpose of the internet is to move digitized information (or data) from one place to another. A similar system is the electrical grid, which is made up of many physical devices connected to one another with copper wires that moves electricity from one place (a powerplant) to another (a home or business).

The World Wide Web is one of many internet-based services we use every day. Other internet-based services you may be familiar with are email, instant messaging, and music streaming. These other services are typically accessible in a web browser, such as Chrome or Safari, even though they are not the same as the web. The reason for this is you can use a web browser to control other internet services that are not the World Wide Web. The browser gives end users a straightforward way to “tell” various internet services to start sending data to you.

At its most basic level, the internet works by interconnecting many different electronic devices, providing electricity to all the devices and then providing special instructions that these electronics automatically execute and repeat. The special instructions will vary based on what internet service you want to use, but all of them contain the same basic set of instructions that tell the electronic device how to talk to other electronic devices which form the internet.

Thanks to the internet, Uniguest can provide global support, leveraging modern technologies to speak and collaborate in real time with our team members in other countries and states to deliver better support and products.

For a more technical and in-depth explanation of how the internet works, please refer to this white paper by Rus Shuler.

Jesse Boarman

Tier III Technical Lead