POSTINGS FROM THE TEAMRead the latest postings from our Uniguest team
As we at Uniguest begin a new decade, it is important to reflect on the progress the Uniguest team made over the past year as we strive to be the most trusted provider of engagement technology in the markets we serve. Depending on the market, we want to create better engagement with guests (hospitality), residents (senior living), customers (retail/banking), fans (stadiums/entertainment), students (education), and all staff in general (especially in enterprise/banking). By delivering across our three core tenets: 1) best-in-class cybersecurity, 2) excellence in managed services, and 3) increased engagement for our customers’ customers, we believe we are well positioned to meet our goal as we roar into the 2020s.
2019 was another banner year for the Uniguest team – we acquired two exceptional businesses that took us to new levels with their product portfolios, we grew our customer footprint to nearly 18,000 accounts, we increased our already world-class Net Promoter Score, and we continued the roll out of a new arsenal of products to solve engagement needs for our customers.
2019 marked an increased pace of acquisition for Uniguest adding new engagement products and new markets. In March of 2019, Uniguest finalized the acquisition of Touchtown, a leader in the senior living engagement technology space, located in Pittsburgh, PA. Touchtown brings engagement solutions that improve the quality of life for seniors and their families. Then in September of 2019, Uniguest acquired Tripleplay, a leader and innovator in IPTV and digital signage, located in London, UK. Tripleplay rounds out the Uniguest solution set bringing more in-room capabilities as well as greatly enhancing its video delivering platform and capabilities. As we start 2020, the Uniguest team is now 350 employees strong across 13 global locations.
Uniguest continued its fast-paced growth with a significant increase in year-over-year revenue. Uniguest also nearly exceeded 18,000 customer accounts which is almost a 50% increase over the last three years, reflecting our focus to deliver solutions and engagement technology to a broader customer set. Additionally, Uniguest now has over 120,000 managed endpoints at these customer accounts and an additional 250,000 self-service endpoints.
Our managed services team expanded its footprint in 2019 to meet the diverse needs of our growing customer base. While transition is still in progress, the result will be one central operations center with six additional managed service hubs providing full services across all products to our customers. The Uniguest team also enhanced our Net Promoter Score to +78 and continues to focus on the satisfaction of everyone using our tools and solutions.
2019 was an exceptional year for product innovation at Uniguest. In addition to enhancing our suite of kiosk and digital signage offerings, Uniguest rolled out a cloud-based Enterprise Video Platform (EVP), the Reserva Edge which greatly enhances our meeting room solution and form factor, hospitality portal for content management, and activity management workflows for senior living communities.
Entering the new decade, we recognize that industries and solutions are changing and will continue to change, and we are committed to maintaining our aspiration to be the most trusted provider of engagement technology in the markets we serve. We are increasing our R&D spend, continuing to bring in new and diverse talent, and will remain acquisitive in our search for best of breed solutions and innovation partners.
I hope everyone has a great start to 2020 and we will certainly be in touch. Thank you!
Keen will lead global marketing team including the Uniguest, Touchtown, ONELAN and Tripleplay brands
Nashville, TN, 10th December 2019: Uniguest Group is pleased to announce that James Keen, formerly head of marketing at Tripleplay, has been appointed the group vice president of marketing tasked with leading the growth and development of its brands across the world in the professional AV, hospitality and senior living industries.
Keen will be supported by a global marketing team with ONELAN’s Stephanie Scott appointed head of marketing for professional AV and Touchtown’s Christian Kratsas appointed to lead the hospitality and senior living business unit.
Uniguest Group’s chief revenue officer, Lee Horgan is delighted to have his global team in place ready for the start of 2020, “Following our acquisitions of Touchtown, ONELAN and Tripleplay we realized that we had some very talented, very knowledgeable marketers within those businesses and recognized we could bring that team together to create a world-class marketing team.
“We’ve seen the impact James, Stephanie and Christian have made at their respective brands and are delighted that they’ve all accepted leadership positions as we build towards a hugely exciting future for our business and our clients.”
Keen added, “I’m immensely proud of the part I’ve played in Tripleplay’s growth and am delighted to be given the opportunity to use that experience to help in the development of Uniguest, Touchtown and ONELAN and still stay part of Tripleplay’s success.
“I can’t wait to start the journey, supported by some very talented individuals in both the UK and the US, and have no doubt that we will create an incredible brand and business together.”
Uniguest is a global leader in providing highly secure, fully managed engagement technology solutions to the hospitality, senior living, specialty retail, education, and corporate sectors. The Uniguest central content manager provides the horizontal platform to enable the vertical components required in its core markets. Uniguest is highly focused on creating deep client relationships as evidenced by its most recent NPS score of 77. Uniguest provides turnkey technology solutions that include hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support.
ONELAN is a global leader in the development and management of enterprise-grade technology solutions for digital visual communication, including applications such as digital signage, wayfinding, data visualization and meeting room bookings. ONELAN’s robust, interactive solutions offer scalability and relevance across multiple market sectors, simplifying complex or diverse messages visualized on any device or display.
ONELAN is headquartered in the UK with a presence in Dubai, Germany, China, Poland, and North America. Visit www.onelan.com for further details.
Tripleplay is a market leader in the development and delivery of IPTV, digital signage, and video streaming solutions. With over 5,000 server deployments worldwide and a global network of over 100 integration partners, Tripleplay is a genuine global business.
Tripleplay has vast experience in the sports and arena industry, banking and finance, hospitality and accommodation, as well as clients in several other industries. Its solutions include a full digital signage CMS, IPTV headend, mobile and desktop streaming and VOD apps, and an interactive portal solution for accommodation TV delivery.
Tripleplay is headquartered in the UK, with regional headquarters in Florida, Spain, Singapore, and the UAE with teams across the globe in strategic locations.
Touchtown improves the quality of life through innovation and connectivity. Our solutions serve the entire community by improving resident wellness and happiness, reducing staff turnover, connecting families, and increasing occupancy.
More than 1,200 leading communities utilize our powerful content management software to publish content to a multitude of platforms from a single point of data entry. Touchtown-powered communities reach over 500,000 seniors, staff, prospects, and families through mobile applications, digital signs, in-room TV channels, calendars, websites, kiosks, and Alexa voice-assistants.
Media contact details:
Brittany Barr – Uniguest & Touchtown
Anna Roberts – Tripleplay & ONELAN
Phone: +44 (0) 845 094 3326