MEET THE UCREWUniguest's best-in-class technology support team
With nearly 100 support members, Uniguest’s 24/7/365 technical support team boasts a best-in-class response time of less than 30 seconds and a same-day close rate of 75 percent. Each member of the UCrew undergoes an extensive two-week training followed by a shadow period where they sit with an experienced technician. Uniguest offers ongoing training and various certification courses which allows the team to specialize in certain topics and stay ahead of technological advancements.
Over 99% of Uniguest’s 30,000 devices in the field are fully operational at any given time with the bulk of those impacted seeing resolution within 24 hours. Uniguest is committed to continuously improving its support capabilities and has implemented a remote monitoring and management tool that allows the team to resolve issues before customers are even aware that there is one.
The support team is available via phone, email, and chat, and can assist with coordinating the activities and technical requirements of dependent technologies, such as networking, internet access, and manufacturer warranties.