MEET THE UCREW

Uniguest's best-in-class technology support team

With nearly 100 support members, Uniguest’s 24/7/365 technical support team boasts a best-in-class response time of less than 30 seconds and a same-day close rate of 75 percent. Each member of the UCrew undergoes an extensive two-week training followed by a shadow period where they sit with an experienced technician. Uniguest offers ongoing training and various certification courses which allows the team to specialize in certain topics and stay ahead of technological advancements.

Over 99% of Uniguest’s 27,000 devices in the field are fully operational at any given time with the bulk of those impacted seeing resolution within 24 hours. Uniguest is committed to continuously improving its support capabilities and has implemented a remote monitoring and management tool that allows the team to resolve issues before customers are even aware that there is one.

The support team is available via phone, email, and chat, and can assist with coordinating the activities and technical requirements of dependent technologies, such as networking, internet access, and manufacturer warranties.

CONTACT THE UCREW

NEED SUPPORT?

Use one of the outlets below to contact a UCrew team member:

PHONE


1.800.467.1218

OPTION 2

EMAIL


 

service@uniguest.com

 

LIVE CHAT


 

CLICK TO CHAT

…Or fill out the form below and a UCrew member will contact you.

13 + 11 =

What You Should Know About the UCrew:

24/7/365 coverage based in the U.S.

Best-in-class average wait time of less than 30 seconds

Best-in-class same-day resolution rate of more than 75% (compared to the 65% industry standard)

Less than 1% of supported devices are experiencing trouble at any given time

UCrew agents specialize in the technologies they work with

Historical data is used to optimize our agent schedules and increase availability

Agents go through rigorous certification to provide the best possible service

The best technical agents are recruited and Uniguest actively works to grow their expertise

Groundbreaking management tools

UNIGUEST PUBLIC SPACE TECHNOLOGY GUIDE

This tech guide gives you all of the information you need to order, set up, and maintain the public space technology provided by Uniguest.