I received a call from John, a chief engineer. John said that they had a problem with their business center PCs. When he called yesterday, Thomas Nicholson and Gordon Ryan took ownership of the problem and made sure it was completely resolved. Mr. Crouch said he was very impressed with their desire to make sure his problem was handled completely.

Thank you both for making our vision of the Perfect Customer Experience a reality for this property. Keep doing that!

– Thomas

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