I want to start of by saying that your technician, Patrick, is incredible at what he does! He was a pleasant person to speak with. I expressed my frustration, and he graciously listened to my concerns and continued to explain to me what he could do and what needed to be done.
Instead of having me stay on hold any longer than I already was, he told me he would call me back once everything was complete. He kept his word and called me back once the problem was resolved!
Patrick is definitely, by far, what customer service is all about! He is absolutely management material!