UNIGUEST NEWSRead the latest news surrounding Uniguest
NASHVILLE, Tenn., July 17, 2019 /PRNewswire/ — Uniguest, a leading global technology and managed services provider, announces the addition of Kevin Reiners as the vice president of operations. Reiners is a high energy, fiscally conscious, and goal-driven business executive that approaches each new business challenge with an intrinsic skill for innovation and is highly focused on partnering with clients for successful deployments and ongoing support. With more than 20 years of experience, Reiners knows how to leverage technology to drive results for leading organizations in hospitality and healthcare industries – including CIO-level experience with Gaylord Entertainment and Marriott International / Gaylord Hotels.
During the Marriott acquisition of Gaylord Hotels, Reiners served as a key executive technology leader, ensuring seamless implementation and successful migration on all guest-facing operations that led to zero guest-facing impact. As the Gaylord Hotels technology leader within Marriott Americas, Reiners successfully drove new and increased revenue through new technology offerings, guest engagement, and superior customer service.
“Originally a customer of Uniguest at Gaylord Entertainment and Marriott International, I was very familiar with the product lines offered by Uniguest, or so I thought,” Reiners said. “After leaving Marriott, I was hired as a consultant to evaluate the operations and technology offerings at Uniguest and quickly realized that Uniguest is much more than I remembered – from the top down it is an expanding company with new innovative technology offerings. I was excited with the direction and the opportunity, not to mention the daily innovation that was happening across the product portfolio and how Uniguest views customer service. With an NPS score north of +75, I knew this was the right home for me. Uniguest is the partner I was looking for as a hospitality executive and they understand how to drive guest engagement.”
Uniguest manages and supports more than 35,000 public-facing devices and 100,000 digital signs across 100 countries, serving the hospitality, community living, retail business, education, and corporate industries. Its innovative suite of fully managed and supported solutions includes interactive kiosks, digital signage, fitness technology, meeting space technology, purposed tablets, business centers, mobile printing, and personalized printing. Uniguest is based in Nashville with offices in Reading, U.K.; Oakmont, Pa.; and Portsmouth, N.H.
Uniguest enhances footprint in senior living space to offer next generation technology solutions
NASHVILLE, Tenn. – Nashville-based Uniguest, a cybersecurity specialist in public space technology, has acquired Touchtown, the leading senior living community engagement technology provider based outside of Pittsburgh.
The acquisition of Touchtown is a natural fit for the customer-centric secure technology leader as Uniguest already has a presence in many senior living communities. The solutions Touchtown provides enhance community engagement for residents, family members, employees and prospective clients.
Touchtown solutions can be found in more than 1,200 communities while serving 250,000 seniors and 200,000 staff members. Adding the Touchtown portfolio to the Uniguest fold enhances value in both product offering and integration.
Acquiring Touchtown expands Uniguest’s value in the ability to centrally manage and distribute content to devices, places and screens. Touchtown solutions like Census Builder have helped transform the community tour, and senior living executive directors say that it gives them a competitive advantage over competing communities. Another product Touchtown offers is the Community Apps platform which connects residents, families and staff on mobile devices.
“We are seeing an increased demand for digital engagement and managed services in the senior living communities we operate in,” CEO Jeff Hiscox said. “Adding Uniguest’s solutions like fitness kiosks and secure computing via Secured Advantage 10 to what Touchtown already provides will increase the breadth of product offerings for the senior living space.”
The technology Uniguest delivers focuses on cybersecurity, managed services, and providing engagement for its clients’ customers. Solutions include secure public computing and printers, fitness kiosks, and products from previously acquired ONELAN that comprise Reserva meeting room signage and other visual engagement solutions.
“Uniguest’s technology offerings are directly in line with what members of senior living communities are looking for,” Touchtown President Ted Teele said. “With more and more baby boomers entering the senior living community space, there is an increased demand for delivering secure engagement technology to our clients.”
For the remainder of 2019, Touchtown will continue to operate as a stand-alone business with its current team members operating out of the Oakmont, Pennsylvania headquarters. Touchtown will immediately begin to sell Uniguest technology into the senior living space along with its current offerings. Culturally, the two teams are well aligned with a strong focus on customer success.
Touchtown improves the quality of life through innovation and connectivity. Their technology solutions benefit the entire community by improving resident wellness and happiness, reducing staff turnover, connecting families, and increasing occupancy. With over 1,200 customers and 20 years of industry experience, Touchtown is the pinnacle of engagement technology in senior living.
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education and corporate sectors. Within its core markets, Uniguest is positioned at the center of a digital engagement trend where businesses are leveraging technology to drive customer traffic and interaction. Their suite of turnkey technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signs, tablets, remote printing and more.
Globally, there was a purportedly Russian-led attack on cybersecurity infrastructure, and our SA10 fleet was included.
On an average day, Uniguest sees around 5-10 “command and control” attacks (remote attackers trying to “backdoor” into a device).
This is what April 15th (an average day) looked like:
But on April 16th, we see a very different landscape, with more than a thousand attempts to take remote control of our SA10 computers:
For more information on the cyber attack visit the link below: