Read the latest news surrounding Uniguest

Leading secure public space technology provider acquires Touchtown

Uniguest enhances footprint in senior living space to offer next generation technology solutions


NASHVILLE, Tenn. – Nashville-based Uniguest, a cybersecurity specialist in public space technology, has acquired Touchtown, the leading senior living community engagement technology provider based outside of Pittsburgh.

The acquisition of Touchtown is a natural fit for the customer-centric secure technology leader as Uniguest already has a presence in many senior living communities. The solutions Touchtown provides enhance community engagement for residents, family members, employees and prospective clients.

Touchtown solutions can be found in more than 1,200 communities while serving 250,000 seniors and 200,000 staff members. Adding the Touchtown portfolio to the Uniguest fold enhances value in both product offering and integration.

Acquiring Touchtown expands Uniguest’s value in the ability to centrally manage and distribute content to devices, places and screens. Touchtown solutions like Census Builder have helped transform the community tour, and senior living executive directors say that it gives them a competitive advantage over competing communities. Another product Touchtown offers is the Community Apps platform which connects residents, families and staff on mobile devices.

“We are seeing an increased demand for digital engagement and managed services in the senior living communities we operate in,” CEO Jeff Hiscox said. “Adding Uniguest’s solutions like fitness kiosks and secure computing via Secured Advantage 10 to what Touchtown already provides will increase the breadth of product offerings for the senior living space.”

The technology Uniguest delivers focuses on cybersecurity, managed services, and providing engagement for its clients’ customers. Solutions include secure public computing and printers, fitness kiosks, and products from previously acquired ONELAN that comprise Reserva meeting room signage and other visual engagement solutions.

“Uniguest’s technology offerings are directly in line with what members of senior living communities are looking for,” Touchtown President Ted Teele said. “With more and more baby boomers entering the senior living community space, there is an increased demand for delivering secure engagement technology to our clients.”

For the remainder of 2019, Touchtown will continue to operate as a stand-alone business with its current team members operating out of the Oakmont, Pennsylvania headquarters. Touchtown will immediately begin to sell Uniguest technology into the senior living space along with its current offerings. Culturally, the two teams are well aligned with a strong focus on customer success.

About Touchtown
Touchtown improves the quality of life through innovation and connectivity. Their technology solutions benefit the entire community by improving resident wellness and happiness, reducing staff turnover, connecting families, and increasing occupancy. With over 1,200 customers and 20 years of industry experience, Touchtown is the pinnacle of engagement technology in senior living.

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education and corporate sectors. Within its core markets, Uniguest is positioned at the center of a digital engagement trend where businesses are leveraging technology to drive customer traffic and interaction. Their suite of turnkey technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signs, tablets, remote printing and more.

SA10 protects users against global Russian-led cyber attack

Globally, there was a purportedly Russian-led attack on cybersecurity infrastructure, and our SA10 fleet was included.

On an average day, Uniguest sees around 5-10 “command and control” attacks (remote attackers trying to “backdoor” into a device).

This is what April 15th (an average day) looked like:

But on April 16th, we see a very different landscape, with more than a thousand attempts to take remote control of our SA10 computers:

For more information on the cyber attack visit the link below:

Hospitality technology veteran joins UNIGUEST as EVP Brands and International Sales

Former TripAdvisor executive Scott McClure brings digital marketing expertise to secure technology provider


NASHVILLE, Tenn. – Nashville-based Uniguest, a leading global provider of secure technology and print services, is pleased to announce the addition of Scott McClure as EVP Brands and International Sales.

McClure spent six years with TripAdvisor working with top global brands on digital strategy. He previously worked with Chief Executive Officer Jeff Hiscox at Newmarket International, which was by the travel technology giant, Amadeus, in late 2013.

“With the recent acquisition of the digital signage company, ONELAN, Uniguest is well-positioned to help hoteliers enable digital engagement in their lobby and common areas,” Hiscox said. “Scott has a strong background in helping hospitality marketing teams position their hotels digitally, and we are very excited that he decided to join Uniguest.

McClure led the Global Key Accounts team at TripAdvisor, overseeing strategic relationships with key global partners such as Marriott, Hilton, IHG, Accor, and Hyatt. Prior to TripAdvisor, McClure spent seven years at Newmarket International, first developing Newmarket’s gaming sales strategy and then as Vice President of Regional Sales, leading the Americas sales team and working with the hotel brands and management companies. McClure has a Bachelor of Science degree from Ball State University.

“Most of my career has been spent in the hospitality tech industry,” McClure said. “As I began to learn more about Uniguest and its proprietary security software that serves much of the hospitality industry, it seemed to be the right fit. I am looking forward to working with the Uniguest team and our customers on digital engagement.

Uniguest manages and supports more than 29,000 guest-use devices at more than 15,000 locations across 68 countries and territories, serving the hospitality, community living, and retail business industries. Its innovative suite of fully managed and supported solutions includes business centers, interactive kiosks, digital signage, purposed tablets, mobile printing, and personalized printing. Uniguest is based in Nashville, Tennessee with offices in Las Vegas, Nevada; Torrance, California; and Portsmouth, New Hampshire.