POSTINGS FROM THE TEAM

Read the latest postings from our Uniguest team

2018 Year in Review

As we begin the New Year in 2019, it is important to reflect on the amazing progress the Uniguest team made in 2018 as we strive to be the most trusted technology provider for the public space by delivering across our three pillars: 1) best-in-class cybersecurity, 2) excellence in managed services, and 3) increased engagement for our customers’ customers.

2018 was a banner year for the Uniguest team – we increased bookings by more than 40%, maintained a world-class Net Promoter Score, acquired a preeminent digital signage provider, and continued the roll out of a new arsenal of products.

Business Growth
Uniguest increased YoY bookings in 2018 by over 40% allowing us to continue our expansion into new properties and new markets. We now support well over 30,000 managed solutions across the globe and have provided more than 90,000 digital signage solutions.

Performance Growth
Our managed services team continued to provide customers with world-class service as demonstrated by 99.96% uptime of systems while blocking thousands of security attacks aimed at our customers. In 2018, Uniguest released its Net Promoter Score program allowing us to quantitatively track customer experience and satisfaction. We are currently operating at a +75 score which reflects the service commitment that our customers have come to expect from the Uniguest team.

Acquisition Growth
In May of 2018, Uniguest finalized the ONELAN acquisition which added 90,000 digital signs to our portfolio, grew our footprint so that we are now in over 100 countries, gave us a strong presence in new industries, and connected us with a global network of partners to expand our go-to-market abilities. Most importantly, the ONELAN team is made up of great people who are a superb fit with the broader Uniguest team. Now with nearly 250 employees, the Uniguest culture is a huge asset to the company.

Product Growth
In addition to adding industry-leading digital signage solutions to our portfolio, we added tablet products for multiple market segments and meeting room technology with a wide range of features. We overhauled our digital concierge solution and made it compelling to all hospitality chain scale segments. We also expanded our fitness products to support new markets and new functional purposes.

Entering 2019, we have huge aspirations starting with the continued commitment to be the provider of choice for public space technology in our markets. We are investing heavily in new talent to increase our thought leadership and execution abilities in our markets. We are committed to continuing to innovate and execute for our customers.

I hope everyone has had a great start to 2019 and we are excited to continue on the Uniguest journey. Good luck to all in 2019!

Matt Goche
COO, Uniguest

Safe Browsing Habits

SAFE BROWSING HABITS

Uniguest computers are secure, block dangerous websites, and remove all user data after every session so that your information is protected during and after each use. However, there are further steps you can take to protect your personal information.
Here are a few tips to ensure your safety:

Email:
• Never provide information, click links, or download attachments in response to emails from people that you don’t know, or emails you aren’t expecting.
• Never provide passwords, credit card numbers, or banking information via email.
• If an email contains a button linking to a website, you can preview the link address to check whether it matches where you expect to be taken. Use the mouse cursor to hover over the button. Or, right-click it, copy the link address and paste it into a text pad.
• If you receive an email from your bank requesting information, access its website directly via a browser rather than using the link provided in the email. Or, give them a call using the phone number on your card.

Web browsing:
• When making a payment on a website, the link in the address bar of your web browser should always begin with “https” or have a closed lock icon. This indicates the transaction is being conducted over a secure connection.
• Be careful to check the link carefully for any typing errors or unfamiliar aspects. Sometimes, phishing websites may look identical to the authentic site, but have a slightly different link address.
• If you are concerned about a website’s authenticity, do a web search for the website, use a link from the results, and avoid clicking on advertisements.
Most importantly, stay alert and trust your instincts! Even with the availability of secure computing environments, it is still beneficial to be aware of how you are interacting within these environments, and the extent of their coverage.

Johnny Poe, UCrew
Tier III Technical Lead